Case Study Analysis Jess Westerly at Kauflauf GmbH

 ­Ã‚ ­Ã‚ ­Ã‚ ­Ã‚ ­ Case Study Analysis: Jess Westerly at Kauflauf GmbH Geethanjali Ramesh Northeastern University Date: 03- 13-2016 CMN 6000: Introduction to Organizational Communication Summary Jess Westerly is the assistant product owner of CRM applications for computer and office supply wholesalers and retailers at Kauflauf. It is a fast-growing provider of subscription enterprise software headquartered in Heidelberg, Germany. Being new and outsider Westerly tries to implement a change in sales call patterns and failed. She introduced and explained the changes to the sales department through a memo that outlined her directive and explained the reasons behind it. Field consultants (FC) immediately offended and complained about the†¦show more content†¦Westerly’s email shows the following issues: (i) She emailed the memo directly to FCs and copied Roeder and RSDs. Therefore, according to Kauflauf’s organization chart in the case she doesn’t have an authority over FCs and she neither discussed about the implementation with RSDs, (ii) No evidence in the case that all FCs and RSDs know Westerly, as she is new to the company. According to case, Wes terly, failed to build rapport with FCs and RSDs before attempting the change, (iii) Email was drafted formally and it sounded orderly but company was following informal network. Her email was orderly because she sent out the new guidelines for allocating FCs time with clients without discussing with them. As we know from the case that FCs experienced the supportive climate around themselves (with RSD’s, Clients, product development, customer support). All the above issues show that Westerly did not display elements of supportive climate with the FCs during the implementation of change in sales call patterns. According to Zaremba (2010) â€Å"Supportive climate is likely to encourage interactions and the flow of information†. And also Redding described â€Å"the â€Å"ideal supportive climate† as Supportiveness, Credibility, Confidence, Trust, openness, Participatory decision making, Emphasis on high performance goals (SCOPE)† (Zaremba, 2010). Therefore, Westerly couldn’t earn the cooperation from FCs as she failed toShow MoreRelatedJess Westerly at Kauflauf GmbH6650 Words   |  27 PagesJOHN J. GABARRO COLLEEN KAFTAN Jess Westerly at Kauflauf GmbH On November 21, 2011, after months of explaining, defending, and reshaping her stalled change initiative for sales call patterns at Kauflauf GmbH, Jess Westerly finally got approval from the director of sales, Klaus Kristoff, to try again. Westerly was the assistant product owner of CRM (customer relationship management) applications for computer and office supply wholesalers and retailers at Kauflauf, a fast-growing provider of subscription

World War I And The Great Gatsby - 2214 Words

The 1920’s Itself Was A Firework Class issues played a great role in The Great Gatsby it is the root of all conflict and excitement. Your class would determine not just how you lived but what kind of social life you would have whether it was â€Å"old money† or â€Å" new money†. The American economy of during the roaring twenties was a time of economic progress for most Americans and where wealth became very important in your social life. The strong economy also created the right environment for many important changes in the day-to-day social life of Americans. The nineteen twenties are remembered now as an exciting time that historians call the Roaring Twenties† , but maybe it was only â€Å"roaring† because things were so corrupt. The First World War was the fundamental element that led to the economic boom; World War I represented the greatest explosion in investment, production, trade, science and technique in the whole of human history and it put its stamp on political developments in all the different parts of the world. World war I led to a number of things such as the civil rights movement, the economic boom and eventually the great depression both of which made a great impact on America at the time. The economic boom raised a lot of social standings when it came to money but people that grow up with money their whole lives would still look down on them even if they had more than they do. The Civi l rights movement during the 1920s made things a lot different forShow MoreRelatedThe Great Gatsby By F. Scott Fitzgerald1036 Words   |  5 PagesWar is seen as nothing but bloodshed. However, for many this allows them to shine in a way that they could not back at home. In The Great Gatsby, by F. Scott Fitzgerald, it is placed in the post war era. Gatsby, one of the main protagonists, is a war hero that fought in World War I. World War I is important to The Great Gatsby due to how integrated it is to the past of Gatsby and F. Scott Fitzgerald. In the beginning, Fitzgerald had many people in his life that played an influential part in his literaryRead More Comparison of A Farewell to Arms and The Great Gatsby Essay1267 Words   |  6 PagesComparison of A Farewell to Arms and The Great Gatsby The author’s style from Ernest Hemigway’s A Farewell to Arms differ from F.Scott Fitzgerald’s The Great Gatsby in many ways. Fitzgerald uses a more reflective style of writing meaning that he makes his characters reflect and the theme also includes reflection from the reader as well as the plot. On the other hand, Hemingway uses a more self-interest style with its theme, characters, and plot, meaning that he makes this book on hisRead MoreThe Response to War in The Great Gatsby by F. Scott FItzgerald and A Farewell Arms by Ernest Hemingway574 Words   |  3 Pages Under little scrutiny, F. Scott Fitzgerald’s The Great Gatsby and Ernest Hemingway’s A Farewell to Arms seem to have common themes, but beyond the surface, the two books are radically different. The Great Gatsby is a tale about an ambitious man, Jay Gatsby, his old girlfriend Daisy Buchanan, and her husband, Tom Buchanan. Gatsby, after returning from war, becomes a bootlegger d uring Prohibition in an attempt to win back Daisy who is ironically unhappily married to Tom Buchanan. In contrast, A FarewellRead MoreThe Great Gatsby And The Harlem Renaissance1594 Words   |  7 PagesModernism in The Great Gatsby the Harlem Renaissance I hope she ll be a fool — that s the best thing a girl can be in this world, a beautiful little fool . . . You see, I think everything s terrible anyhow . . . And I know. I ve been everywhere and seen everything and done everything. (The Great Gatsby, pg. 20) There was a loss of innocence, disillusionment and lack of faith in the American Dream. This became the movement known as Modernism. WWI was the first â€Å"total war† in which modernRead MoreF. Scott Fitzgerald s The Jazz Age950 Words   |  4 PagesThe Jazz Age in Gatsby Born in 1896 F. Scott Fitzgerald became one of the greatest American writers of all time. Throughout his life, he lived in different parts of the United States and France. Fitzgerald wrote countless short stories and some screenplays. He most enjoyed writing novels. The short stories were just to keep him afloat while he wrote these novels. The most famous of all of his pieces is The Great Gatsby. It takes place during a time Fitzgerald called the â€Å"Jazz Age† but it is alsoRead MoreThe Great Gatsby by F. Scott Fitzgerald1494 Words   |  6 Pagesâ€Å"The Great Gatsby was written in 1925 by the famous author F. Scott Fitzgerald. The story takes place in Long Island, New York during the roaring twenties. Gatsbys started from the bottom success story makes him the symbol of the American dream. â€Å"Daisy Buchanan is one of the true Golden Girls of Fitzgeralds stories, the wealthy, hard-to get debutante. In this book, she is the love interest of Jay Gatsby†¦Ã¢â‚¬  (The Great Gatsby) Francis Scott Fitzgerald shows an image of the American life in theRead MoreThe American Dream in The Great Gatsby by F. Scott Fitzgerlad832 Words   |  4 Pagessaid, May I never wake up from the American dream. Along with Carrie, this was the wish of the vast majority of America. In 1929, the Great Depression hit and many Americans did have to wake up from their dream of success. The Great Gatsby, a novel written by F. Scott Fitzgerlad, took place during the Roaring Twenties. The main character of this novel was a man named Jay Gatsby. Fitzgerald used Gatsbys life as a microcosm of America during the 1920s. Like most of America, Gatsby had a dreamRead MoreThe Great Gatsby Compared to the Wasteland1255 Words   |  6 PagesFitzgerald s Great Gatsby and Elliot s The Wasteland are two stories that similarly express the modernist post-war disillusionment. Both stories comment pessimistically on the direction that our world is moving in from the post-war modernist perspective. Both men looked past the roaring twenties, and realized that this time period was actually a moral wasteland. The final paragraphs of The Great Gatsby sum up their mutual lack of faith in American culture to improve. Fitzgerald uses a numberRead MoreThe Roaring Twenties And The Great Gatsby1284 Words   |  6 PagesRoaring Twenties Eng III I-Hui Chen Period3 1920 is a really important time in America, it starts after the World War One until the Great Depression. People start to enjoy their life and having parties, alcohol, everything is about money and goods. We can see people’s amazing and colorful life from the,†The Great Gatsby†. But was The life at Twenties really this wonderful? Or actually there’s a lot of hard things behind the amazing life? This era is after the World War One, there’s not onlyRead MoreThe Great Gatsby By F. Scott Fitzgerald Essay1180 Words   |  5 Pagesnarrator of The Great Gatsby, F. Scott Fitzgerald, Nick Carroway will soon find himself in the middle of. Nick Carroway opens Chapter 1 with a quote from his father. His father says, â€Å"Whenever you feel like criticizing anyone†¦ just remember that all people in this world haven’t been given had the advantages that you’ve had.† The narrator uses this quote to foreshadow the conflicts that will occur between him and other characters throughout the book. The Great Gatsby takes place in

Edith Strong Case Study free essay sample

Edith Strong has been appointed as a Captain of her department; however, there have been some problems within the department to adhere her new job responsibilities. One of her responsibility is to uplift the morale and improve the work conditions with police officers and personnel. Patrol officers are dissatisfied with the working condition because his or her complaints are working alone and nor getting management support, community filing complaints against officers, the department morale is low and less time is conducted on a investigating a crime. To understand the philosophical approach, ERG theory, job enlargement or enrichment to be applicable. What philosophical approach do you believe Captain Strong should take in carrying out this project? Identify the problem from the least important to the most effective importance. Usually this will help to participate what is going on within the department. Recognize the negative feedback from other officer and follow up with a plan by motivating the officers with some positive feedback and ideas on how to make the department better. We will write a custom essay sample on Edith Strong Case Study or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Set a goal for each officer and contact specialize department management team on how he or she improve the morale of the department. With that said it is best for management should share the power rather than exercising power, because the police department would be stronger and consistent. Officers get discourage of patrolling the streets because of understaff what Strong can do is to alleviate the stress by hiring more officers and pair them up in two’s, this will help the staff to be more motivated with his or job without them getting frustrated with the job, citizens, and coworkers. What specific motivational strategies would you recommend that she consider? Allow patrol officers to reciprocal his or her relationship awhile on duty that would reduce the pressures on the excessive amount of service calls. In law enforcement, communication is the key to any uniformed organization, when there is no communication with amongst each other frustration comes into effect, as it will make a big problem with the community. If the officers are frustrated with his or her job, the citizens will continually complain on how he or she due process (rights) has been violated. Corresponding of service calls between officers through each shift allows the captain to help piece crime together To avoid the officers frustration, Strong would need to identify to improve the officers frustration. Example: when an officer has less time to follow through an investigation, Strong should have more officers to assist the officers and take the responsibility that the report get done correctly to protect the officers and citizens. To determine what will motivate any given worker, determine what needs that individual is trying to satisfy on the job. To prevent officers to ride alone it is best to hire more officers and give out the proper training, Strong can regroup the current staff by evaluating his or her performance and group the current staff together. This would give officers a balance of dividing the workload. Two man units give rapport among friends and loyalty with two officers working side by side. These changes adhere to increasing appreciation of one another rand motivational growth that the department would be spoken of in a higher manner Would E. R. G. theory be applicable in this instance.? Why or why not? Give several concrete examples. The ERG theory (existence/relatedness/growth) would be applicable because one of the biggest complaints from officers is working alone and less time to complete an investigation. Repetitive calls that some of the violent crimes are not being handle with the officers. There are three principles that would help officers the need–escalation principle, the satisfaction–progression principle, and the frustration–regression principle. The Combination of satisfaction–progression and frustration–regression can result in cycling as a person focuses on one need, then another, and then back again. Need-escalation principle the individual satisfaction is less needed and the desire must be there. Satisfaction progression principle the individual must have a stronger desire of satisfaction at lower level needs. Frustration–regression principle. The individual that have been satisfied at a higher level are more likely to emphasis on previously satisfied lower level needs. The officers would get more of an achievement of existence his or her behaviors, by getting a closer relationship by socializing with his or her peers. Strong should identify the needs of officers to maintain satisfaction within the department to improve the morale in the department. Strong should improve the officer achievement, because each person relate to be competent, to solve problems, to accomplish complex tasks, and to make a meaningful contribution to the organization. By pursing this it will have the officer to achieve the goal and do good or that achievement be more effectively. Strong can begin the process of transitional motivation between the officers and the department. In order to have the community to interact in a positive atmosphere and get a better with the law enforcement officers the relationship of the officer and community would be base on communication not frustration. Would job enlargement or job enrichment be applicable in this case? Explain Job enrichment would be applicable because the negativity needs reviewed. Reviewing the negativity within the department will help the Captain to identify on who is accountable. To get the officers motivated the following seven principles would take place. Minimize some of the officers control in order to maintain the accountability Each officers should be accountability for his or her work. 3. Delegate officers some responsibility to complete the work, 4. Identify the strong officer and give him or her the authority role in that area of responsibility. 5. Trained and enhanced officers on specialized tasks to help them advance with the department by being an expert, at times some people may have more knowledge and or experience on special tasks than others. 6. Encouraging autonomy in decision-making as it relates to the task being performed. 7. Introducing new and more difficult tasks not previously handled by employees at a particular level. The Captain could motivate police personnel by targeting his or her higher-order needs for achievement, responsibility, recognition, advancement, and personal growth. The impact of job enrichment is a greater value through managerial skills, work profile, growth, and development within the department. In conclusion, Captain Strong’s should utilize the checks and balance to help the officers and the department personnel to make the changes within the department as needed. To alleviate the officer’s stress he or she should be accountable for his or her work performance. Captain Strong’s could allow the officers to share the responsibilities and hire more officers that are responsible and show interest of his or her job. It should be the Captain responsibility to design the work setting so that all personnel will have an intrinsic motivation to perform well and derive satisfaction of doing a good job. Once that the Captain Strong’s acknowledge each of the officer’s strength and weakness, she should ensure that the officer job responsibility is review and process so they can be accountable for his or her job performance.